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Ordering Information

 Our sales team will be glad to take your order by phone and assist you in placing a technically complete and accurate order. We also offer product support via Chat on our website during our normal business hours.

 

Order by Phone (866) 352-4678

  Our phone lines are open Monday through Friday from 9:30 a.m. to 6:00 p.m. EST. You’ll be given an exact total including shipping and handling. Payment is accepted by major credit card or PayPal

Order online/email (www.originalair.com)

  Most of the merchandise seen in the catalog may also be purchased online. Online ordering is available in the United States and is quick and easy and has real time information which can tell you expected product arrival, calculate shipping cost instantly, and much more. Simply visit www.originalair.com and find the desired products on our customer friendly site to begin placing your order. You may place an order via email by emailing us at OA@classicautoair.com.

 

Overseas Orders

  We ship worldwide and use USPS for small and/or lightweight orders. All large or heavyweight shipments are sent by UPS.
  To place an international order, please phone or email your order. We will then confirm with you the exact cost of the order including shipping and handling. Payment must be made by major credit card or PayPal only. 

 

Sales Tax

  Residents of Florida, North Carolina and Texas are subject to sales tax on all orders. Sales tax exemptions are granted to companies furnishing their sales tax exemption number.

 

Back Orders

  We try very hard to have all catalog items in stock at all times, however, due to scarcity and long lead times from our manufacturers, some parts can be temporarily out of stock. If the item will be back in stock in a short time period, you will be charged for the part on the original order. We will ship, prepaid, as soon as possible. Should the back-order be longer, you will not be charged on the original invoice. Your invoice will be noted “back-order” for any parts that were out of stock. Back ordered items will be shipped the same day our stock is replenished. Back orders can be cancelled at any time, unless already shipped.

Warranties

Classic Auto Air's Original Air Group warrants that the products are free from defects in material and workmanship under normal use, driving conditions and service for a period after the invoice date as follows: 

  • Rebuilt parts – 90 days
  • New parts – 1 year
  • Original systems – 1 year

RECONDITIONED CONDENDSERS AND EVAPORATORS: Because we cannot inspect the internal condition of evaporators & condensers during the reconditioning process, we can only guarantee that they are internally & externally clean and are leak free at the time they leave our facility. If a condenser or evaporator that we reconditioned leaks within 90 days, Classic Auto Air will extend a warranty consisting only of credit toward the purchase of a new replacement or duplication service for an identical or similar part.

ALL WARRANTIES WILL BE VOID ON ANY PRODUCT SHIPPED WITH A SERIAL NUMBER IF STICKER IS REMOVED. 

Our obligation under this warranty is to Repair or Replace the defective part at our discretion. We are here to help! If you suspect a part is defective, call us immediately. If we determine the parts need to be returned for warranty evaluation, we will issue an RGA. All returns must be packaged properly and insured. We will not warranty merchandise that is damaged in transit due to improper packaging. 

Upon obtaining an RGA number, you may ship the parts back to us. Include a copy of the original invoice, write “WARRANTY” on the box, and call us to arrange the return of the products. We are not responsible for labor, loss of use, or any other incidental or consequential damages or expenses of any kind.  This warranty is void by misuse, alteration, improper installation, accident or neglect, including installation of any refrigerant or additive other than R12 or R134A.  

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, ORAL OR WRITTEN, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.

Damaged/Missing Merchandise

  Please open and inspect your order as soon as it arrives. If you believe you are missing a part or parts, or if anything has been damaged, call us immediately. You must call within five days of receiving the order. Failure to call within five days for any shipping issues could cause delays or denials of claims and replacements.

  All damage resulting from shipping is the responsibility of the carrier. Keep all packing material with the box and parts. It is imperative that you keep and return all packing material to the carrier, as failure to do so could void the claim. Immediately notify the carrier and then call us with the invoice number from the package label. We will be glad to assist you in filing a fast and accurate claim with the carrier.

 

 

Cancellation, Returns & Refunds

  Once in transit, orders may not be cancelled.  All special orders and electrical parts are non-returnable. All other parts may be returned within 30 days for a refund or exchange. All accepted returns are subject to a 15% restocking fee and the original shipping charges incurred on your purchase are not refundable as part of your cancellation, return or exchange.  Missing parts must be reported within 5 days of receiving your order. Please call or email for authorization before returning any part. All returns must be uninstalled and in undamaged factory packaging so we may resell the parts as new.  Refunds on properly returned merchandise will be credited to customer’s account and refunded via the original payment method. Allow 30 days from date we receive returned merchandise to receive a refund.

 

Parts Origin Disclaimer

  The items in this catalog are a combination of the highest quality reproduction, rebuilt original, and new original parts. Always feel free to call for detailed information on any of the products we sell.

 

Pricing & Availability

  Due to the nature of the catalog business and availability of some parts or assemblies, rates advertised in the catalog may have changed in the time it took you to place an order, or products may have been modified, changed lines or discontinued altogether. Please call or check online for the most up to date prices and availability.

 

Shipping Policies

  Our standard shipping policy is to ship UPS ground, but we do offer faster services at an added cost. Just let your salesperson know or select the appropriate method during checkout on the website. We will be happy to ship to a different address than the address provided for the billing information—Just ask or indicate online.

 

California Residents

Warning. Everything sold into the state of California contains agents known to the state of California to cause cancer and birth defects, reproductive harm, or other, as yet unnamed, harm to its citizenry.  More info at www.P65Warnings.ca.gov

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